MyAlice is a multi-channel AI customer service automation platform that centralizes your Customer Experience (CX) and helps you turn your business website or page visitors into real and repeat customers. Bringing in all your customer service channels and ecommerce together, MyAlice provides you with everything an ecommerce business needs to grow under one platform and faster.
Increase your sales through significant customer interactions and empower your ecommerce and Direct-to-Consumer (DTC) businesses with MyAlice AI Customer Service Help Desk. It is mainly made for Shopify and WooCommerce platforms. Use WooCommerce data and provide the best CX and also turn your meaningful conversation into sales on Shopify.
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Who are MyAlice Users?
MyAlice – the AI chatbot for websites, supports all kinds of businesses starting from the small ones to the large enterprises. Business Owners, who can be best benefited by using MyAlice are –
- Shopify or WooCommerce store owners.
- Agencies serving ecommerce or chatbots.
- Direct-to-Consumer (DTC) businesses.
- Companies serving customer support.
- Any small, medium, or enterprise business owners.
If you are concerned about managing your incoming customer requests, queries, or orders and getting tired while switching through tabs, apps, or emails, then meet MyAlice.ai. It is an AI chatbot for ecommerce websites that supports you with more channels, customers, and sales while organizing everything in one place. With MyAlice, you can sell and support your customers from everywhere and manage everything at the same time.
MyAlice chatbot for website and social media, lets you build strong relationships with your customers and grow your business while being in one dashboard. With MyAlice you do not have to spend a lot of time on customer support as you can utilize the benefit of your one centralized store.
Pros of using MyAlice
Below are the best benefits you can get for your business as a MyAlice user!
- All messages are managed under one platform.
- Centralized CX and handled conversations.
- Customizable Live Chat with social media and ecommerce stores integration.
- The user’s shopping experience is personalized.
- 24/7 automated instant responses to customer’s queries with AI Chatbot.
- Save time by using AI-based automated answers to Frequently Asked Questions (FAQ).
- Conversations, queries, and orders are in one platform.
- Customer profiles building and recommendations tailoring within data context.
- Fast and secured Customer Relationship Management (CRM).
- Personalized help desk.
- At length data insights and analytics.
There are a few areas that MyAlice lacks which we have found out by customers’ questions on a product review of AppSumo.
- No ecommerce integration is available other than WooCommerce and Shopify.
- Only Shopify-based tracking app integration is available for now.
- No use cases for agencies as of now.
Note that MyAlice team is working on these limitations and customer’s requirements. They are also asking users to give feedback in order to build MyAlice as the best AI tool for your centralized store.
Best Features of MyAlice that Everybody Loves
MyAlice provides you with every tool you need to grow your business all in one platform through seamless communication. On MyAlice there is no need to switch tabs to interact with your customers as it also offers you with social media integration. Along with never missing ongoing conversation opportunities, also enjoy the following features of MyAlice as well!
Live chat software allows business employers to interact with customers or store visitors in real-time via texts, video, or voice chats. With MyAlice, turn your interactions with customers into meaningful conversation LIVE by adding live chat all in one platform widget with your business websites and mobile apps. Never miss any ongoing queries, orders, or issues of your customers with MyAlice Live Chatbot service.
MyAlice provides you with customer support in multiple languages through an easy-to-deploy 24/7 AI-powered chatbot service. With this intelligent chatbot automate your customers entire journey from product hunting to check out and after-sales support. Be there with them always while adding NLP via wit.ai to your chatbot and make it more interactive and supportive towards your customers.
Social Media Integration
Add all the popular social media platforms that you use to reach out to your customers like FaceBook Messenger, Instagram Direct Messages, Viber, WhatsApp, etc., in one inbox. Collaborate with your entire team smoothly by finding all of their shared orders, texts, and queries under one roof! Never hassle and enjoy the centralized store experience once the social media integration is set.
Utilize the order data of your potential customers and manage placed orders faster from customer’s inboxes instantly.
Connect your inventory, view users data or order history by adding your Shopify and WooCommerce on MyAlice. View and track your customer’s average cart size, frequency of placing orders, or what products they are buying in real-time. Also track their saved cart, viewed products, or deleted cart to get a clear idea of what customers desire to buy from you.
With MyAlice you can automatically assign tickets to your support groups or business agents according to time, priority, tags, and availability. You can reassign tickets and keep them organized by using filters to sort-in meaningful conversations.
Agent Management – Insights and Analytics
Track how productive your team members are and how much are they responding to each ticket from the individual ticket details and overall response rate. Measure your team performance as well as individual members productivity from the broad insights and analytics of your business with MyAlice.
How does MyAlice Work?
MyAlice works as a multi-channel AI customer service. From creating your own Chatbot to connecting your social media, websites, or mobile app and ecommerce sites with MyAlice, it provides you with an all-in-one conversational commerce place experience.
Here are some quick and easy guides (basic tutorials) to get conversational with MyAlice.
MyAlice AI-powered chatbot is one of the best features that you can use to empower your customer interactions. To create your self-made chatbot, you need to explore and understand MyAlice automation tabs. Here is how!
- First, go to the automation tab from the left panel of your dashboard.
- Switch and connect your channels on the top-left side.
- Add your specific rules from the Connect Rule message from the top middle of your automation tab. You can add an advanced automation tab with NLP as well.
- Below your connected channel, you will find two default sequence tabs – i. Welcome Message: It is the first message to your customers. You can customize it as you want.
- Default Sequence: It assigns ticket blocks to transfer the conversation to a human agent when your chatbot fails to understand your customer’s query.
- Click and view all the blocks available for your channel from the top-right of your automation tab. Blocks help you to create complex automation sequences, chatbot reactions based on customer intents.
Fig. Create MyAlice Automated Chatbot.
So get started with creating your own AI-powered Chatbot with MyAlice automation tab.
Connect Social Media Channels with MyAlice
MyAlice has automated integrations with the following social media platforms –
- Facebook Feed
In order to integrate these social channels, you need to visit the Integration Tab on the bottom-left side of your MyAlice navigation bar. View all the Integrated channels there or check the Available Integrations to select the ones you want to integrate with.
Fig. Integrate social channels with MyAlice.
Connect your Business Website or Mobile App with MyAlice
On MyAice you can also connect your business websites or social media apps from both Android and iOS devices. You can connect with Live Chat widgets on your website as well.
Connect your Ecommerce Marketplaces with MyAlice
Visit your MyAlice settings and go to the Marketplace to view the available ecommerce platforms. As of now, MyAlice supports WooCommerce and Shopify integrations but soon it will come up with Magento and BigCommerce as well.
Getting started with MyAlice is free for 14 days. Try its unlimited features without using a credit card during the free trial period.
MyAlice’s paid plans start from $15 per month which is considered perfect for new businesses. For startup businesses the monthly plan starts from $50 and for bigger businesses it is $300 per month. In addition, custom plans are available for enterprises. You can save 20% with its yearly billing. But on AppSumo, get the best deals ever for MyAlice!
This deal also includes unlimited channels and custom branding features for all of its plans (License Tier 1-3) below!
MyAlice AppSumo deals start from just $69 and you get a discount of 10% on your first purchase. Isn’t it exciting? Check what AppSumo has in offer with its MyAlice Lifetime Deal below!
- Lifetime access to MyAlice with its all upcoming future updates.
- Activation of code is a must within 60 days of purchase.
- 60-days guaranteed money back.
- General Data Protection Regulation (GDPR) Compliant.
- This deal is for new MyAlice users only.
- Upgrade or downgrade between these license tiers below.
As MyAlice has just started its journey, there are not many user reviews yet but people are being more curious and interested about this tool these days. Here are some of their queries and a very positive review of MyAlice on AppSumo.
MyAlice Lifetime Deal on AppSumo offers a treat for you, if you are to purchase MyAlice for the first time – Get a 10% discount!
I hope you have got to know all about MyAlice – the AI chatbot for ecommerce in this review article. So get MyAlice for the best deal by AppSumo NOW! Get the best-personalized customer service help desk for your ecommerce businesses.
Leave a comment below if you have any queries, I would like to hear from you as well.
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